You will also be responsible for shipping the product back to us. That is the shipping cost of the original order to you. We cannot send you hundreds of pounds of Cement Tile and then be expected to pay for the cost of that outbound shipment and then you find out the Cement Tile does not work. If you need to make a return and you have not ordered a sample then we can refund you the cost of the product. Do you expect our employees to pay for this or our future customers? We want a low price business model. A sample ships same day and would be with you in 2-3 Business Days why not check? Avoid a mistake that is really expensive. Because Cement Tile is thick it is "Heavy" (Repetitive with heavy to really make the point!) The outbound shipping cost is expensive!!!!! If you decided to order and not buy a sample and then order 50, 60 or 100+ Square Feet and not take the time to check with a sample to see if it would work for your project. Make sure it works with the door jam's and your trims and fits your project. Please order a sample to make sure it is suitable for your project. Because of it's thickness 5/8" (1.6cm) it is heavy. I apologize this is going to be Candid and America has grown into a society of blaming others for their mistakes so this will only make it worse as time moves on as society does not seem to be headed the other way. Which is free!!!!! Why are they not on it? We want companies to be completely transparent offering the Google Review System so they are backed by a multi-billion dollar review system. We want companies backed by the BBB with A+ ratings. Leaving you with the product that is broken or has issues down the road. They could be here, close the 3rd party operation and gone tomorrow. too bad! They have no actual business just a website. So if they send you a product you do not need for some reason (things change, life happens). Not an employee of their company.ĭo they care? Why should they you have agreed to their terms that you cannot return the product. I am afraid it will be bar code scanned and packed as fast as possible by a person a 3rd party can hire for the lowest price. Look at their Instagram pages, do you see a warehouse? Anyone working, looking at your order before it ships, double checking? Nope. The reason? All the competition in this industry are shipping through 3rd parties. How all our prices are so low is answered in more detail on our FAQ's to read click here we have put together a video to try and better explain the existing structure and how a new shipping process can save money. Remove all that cost and you have affordable products. But the price charged is reflected by the businesses costs fixed and variable. This generation recognizes that the high end retailer does not have a factory in the janitors closet, it is made in the same way everyone else makes it. You pay that cost when you buy the product. Everything that is used to promote the product costs. We have also found a lot of customers do not wish to pay for expensive showrooms, expensive print brochures and other high cost marketing items. Many people love the high end retailers, the design fees and high prices. This is our business model remove all the costs and provide the product with a no frills marketing strategy. A great question and one that we cannot answer in just one sentence.
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